At EDMSOAPS, we carefully package each order to ensure your products arrive fresh, safe, and intact.

Processing Time: Orders are processed within 2–5 business days. During peak seasons or sales, processing may take up to 5–7 business days.

Shipping Methods: We ship via USPS, UPS, or other reliable carriers. Once shipped, you’ll receive a tracking number via email.

Shipping Rates: Shipping is calculated at checkout based on weight and location. Free shipping may be offered for qualifying orders or promotions.

Delivery Time: U.S. domestic orders typically arrive within 3–7 business days after shipping. International shipping times vary by country.

Delays & Lost Packages: We are not responsible for delays caused by the postal service, customs, or incorrect addresses provided. If your package is lost or damaged, please contact us immediately, and we’ll do our best to assist you. We are not responsible for delays due to weather, holidays, or carrier issues.

For questions, please contact us at laquita@bham.rr.com. 

Due to the handmade and hygienic nature of our skincare products, all sales are final. We do not accept returns or exchanges to maintain the safety and integrity of our products for all customers.

If your order arrives damaged or incorrect, please contact us at laquita@bham.rr.com within 5 days of delivery. Be sure to include your order number and clear photos of the issue. We will review your request and, depending on the situation, offer a replacement or refund.

Please ensure your shipping address is correct before submitting your order. We are not responsible for packages delivered to incorrect addresses provided at checkout.

Thank you for supporting handmade skincare!

Simple mission: nurture people with quality bath + body products and teach the craft of soapmaking.

At EDMSOAPS, your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect the following information solely for order fulfillment and customer support purposes:

• Name, email address, phone number, and shipping address
• Voluntarily provided information such as newsletter signups or product reviews

How We Use Your Information

We use your information to:

• Process and ship your orders
• Send order confirmations and shipping updates
• Send promotional emails only if you have opted in
• Improve our services and overall customer experience

Payment Security

All payments are securely processed through our trusted third-party payment providers. We do not store or have access to your full credit card information.

Data Privacy

We do not sell, rent, or share your personal information with third parties, except as required by law.

Cookies

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to disable cookies at any time.

If you have any questions about this policy, feel free to contact us at laquita@bham.rr.com.

Welcome to EDMSOAPS. By accessing or placing an order through our website, you agree to the following terms and conditions:

1. Product Use & Safety

All EDMSOAPS products are handmade and intended for external use only. Due to the handcrafted nature of our items, variations in color, texture, and design may occur.

Please review all listed ingredients before use. If you have known allergies or sensitivities, consult your physician before using our products.

Do not use on broken, irritated, or damaged skin. Perform a patch test before full use.

EDMSOAPS is not liable for any allergic reactions, skin irritation, or misuse of our products.

2. Customization & Variations

Because our products are made in small batches by hand, each item is unique. Slight variations in appearance are normal and not considered defects.

3. Intellectual Property

All content on this website—including but not limited to product images, branding, written content, and design—is the exclusive property of EDMSOAPS and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

4. Pricing & Availability

Prices and availability of products are subject to change at any time without prior notice. We reserve the right to discontinue or modify any product without liability.

5. Limitation of Liability

EDMSOAPS is not liable for any direct, indirect, incidental, or consequential damages that may result from the use—or misuse—of our products or website. By using our website and purchasing our products, you agree to these terms and assume all risks.

6. Governing Law

These terms and conditions are governed by the laws of the State of Alabama, United States, and any disputes shall be handled in accordance with applicable state and federal laws.

7. Minors

Our website and products are intended for individuals aged 18 and older. If you are under 18, you may use this site only with the involvement of a parent or legal guardian. Products should be used on children only under adult supervision and with a pediatrician’s approval.

8. Medical Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any medical conditions. All statements about product benefits are for informational purposes only and have not been evaluated by the Food and Drug Administration (FDA).

9. Returns & Refunds

Due to the hygienic nature of our handmade skincare products, all sales are final. We do not accept returns or exchanges.

If your item arrives damaged or incorrect, please contact us at laquita@bham.rr.com within 5 days of delivery. Include your order number and clear photos of the issue. Based on the situation, we may offer a replacement or refund.

Please double-check your shipping address when placing your order. We are not responsible for items delivered to incorrect addresses provided by the customer.

10. Shipping Policy

We process and ship orders within 3–5 business days, excluding holidays and weekends. Once shipped, you will receive tracking information via email.

·        Standard Shipping: Delivery times vary by location, typically 3–7 business days.

·        Delays: EDMSOAPS is not liable for delays caused by weather, carrier issues, or incorrect shipping information.

·        Lost or Stolen Packages: We are not responsible for lost or stolen packages marked as “delivered” by the carrier. Please contact your local post office for assistance.

If you have questions about your order status or shipping, please contact us at laquita@bham.rr.com.

Always consult a healthcare provider for medical advice, especially if you are pregnant, nursing, or under medical treatment.

If you have any questions about these terms, please contact us at laquita@bham.rr.com before placing your order.

If you have any questions, need assistance with an order, or wish to request a custom product, please don’t hesitate to reach out. You can contact us using the details provided below. Our team is committed to responding to all inquiries within 24 to 48 hours.

Email: laquita@bham.rr.com

Phone Number: (205)-478-7922 OR Leave a Voicemail or Juse Text Me !

If I do not receive a response via email

Within 48 hours, kindly text me if there is no answer in one day, call me, and leave me a message so I can help you with your questions. Thanks.

Please do not leave a duplicate message.

Thank you for your prompt attention to this matter.

Warm regards, Diane Marie